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+91-713 999 1212

Application Support Analyst, CA

Specific Responsibilities:

  • User account administration
  • System and configuration change administration and documentation
  • Create test cases, test scripts and perform user acceptance testing
  • Work with users to understand system problem. Work with vendors to investigate, diagnose, fix and report root cause of the problem
  • Assist in the creation and generation of reports
  • Work with business units to gather and document new requirements.  Work with vendors to verify that the technical specification matches the business requirements
  • Maintain documentation of business processes

Core Skills:

  • Ability to work with cross-functional teams and vendors
  • Ability to juggle multiple tasks
  • Excellent verbal and written communication
  • High attention to detail
  • Ability to organize data in a meaningful, useable manner
  • Understanding of change and release management

Qualifications / Requirements:

  • Bachelor’s degree in Information Technology or equivalent
  • 5+ years of combined experience in business analysis and application support
  • Familiarity with cloud-based financial, legal, HR, marketing and content management system
  • Prior experience working in public life science company
  • Expert-level skills in Visio, MS PowerPoint and Excel
  • Superior analytical skills
  • Experience in system administration

Schedule a Demo