Specific Responsibilities:
- User account administration
- System and configuration change administration and documentation
- Create test cases, test scripts and perform user acceptance testing
- Work with users to understand system problem. Work with vendors to investigate, diagnose, fix and report root cause of the problem
- Assist in the creation and generation of reports
- Work with business units to gather and document new requirements. Work with vendors to verify that the technical specification matches the business requirements
- Maintain documentation of business processes
Core Skills:
- Ability to work with cross-functional teams and vendors
- Ability to juggle multiple tasks
- Excellent verbal and written communication
- High attention to detail
- Ability to organize data in a meaningful, useable manner
- Understanding of change and release management
Qualifications / Requirements:
- Bachelor’s degree in Information Technology or equivalent
- 5+ years of combined experience in business analysis and application support
- Familiarity with cloud-based financial, legal, HR, marketing and content management system
- Prior experience working in public life science company
- Expert-level skills in Visio, MS PowerPoint and Excel
- Superior analytical skills
- Experience in system administration